Question 1

What are the lease term options?

Accepted Answer

We offer 12-month lease terms as our standard option. Shorter-term leases may be available at select properties at a premium rate. Contact our leasing office for details.

Question 2

What is the security deposit requirement?

Accepted Answer

The security deposit is typically equal to one month's rent. The exact amount depends on the unit and any applicable move-in specials. Deposits are refundable per Nevada law.

Question 3

What are the application requirements?

Accepted Answer

Applicants must be 18 or older, provide a valid government-issued ID, proof of income (typically 2.5x monthly rent), and consent to a background and credit check. A non-refundable application fee applies.

Question 4

Are pets allowed?

Accepted Answer

Pet policies vary by property. Where pets are permitted, a pet deposit and monthly pet rent apply. Breed and weight restrictions may be in effect. Service and emotional support animals are accommodated per fair housing laws.

Question 5

What do I need to do before move-in day?

Accepted Answer

Before move-in, you will need to sign your lease, pay your first month's rent and security deposit, set up renter's insurance, and arrange for utilities to be transferred to your name.

Question 6

How do I get my keys?

Accepted Answer

Keys are provided at the leasing office on your scheduled move-in date during business hours. You will need to present a valid photo ID and confirm that all move-in payments have been received.

Question 7

Is renter's insurance required?

Accepted Answer

Yes, all residents are required to maintain renter's insurance with a minimum liability coverage of $100,000 throughout the lease term. Proof of insurance must be provided before move-in.

Question 8

Which utilities am I responsible for?

Accepted Answer

Residents are typically responsible for electricity. Water, sewer, and trash are included in your rent at most of our properties. Please confirm the specifics with your leasing agent.

Question 9

How do I submit a maintenance request?

Accepted Answer

Maintenance requests can be submitted through the resident portal 24/7. Log in to your account, navigate to the maintenance section, describe the issue, and our team will respond promptly.

Question 10

What qualifies as an emergency maintenance issue?

Accepted Answer

Emergencies include fire, flooding, gas leaks, no heat in winter, no air conditioning when temperatures exceed 110°F, sewage backup, and lock-outs. Call our emergency line immediately for these situations.

Question 11

What is the typical response time for maintenance requests?

Accepted Answer

Non-emergency requests are typically addressed within 24-48 business hours. Emergency requests receive immediate attention. We will notify you of the scheduled repair time.

Question 12

Can I make modifications to my unit?

Accepted Answer

Minor modifications such as hanging pictures with small nails are generally permitted. Any significant modifications, including painting, must be approved in writing by management before work begins.

Question 13

What payment methods are accepted for rent?

Accepted Answer

Rent can be paid online through the resident portal via ACH bank transfer or debit card. We also accept cashier's checks and money orders at the leasing office. Personal checks are not accepted.

Question 14

When is rent due and is there a grace period?

Accepted Answer

Rent is due on the 1st of each month. There is a grace period through the 5th. Late fees are applied starting on the 6th per the terms of your lease agreement.

Question 15

Can I set up automatic payments?

Accepted Answer

Yes, autopay can be configured through the resident portal. You can set up recurring ACH payments from your bank account to ensure your rent is paid on time each month.

Question 16

How do I get my security deposit back?

Accepted Answer

Security deposits are returned within 30 days of move-out per Nevada law, minus any deductions for damages beyond normal wear and tear or outstanding balances. A move-out inspection will be conducted.

Frequently Asked Questions

Leasing

Moving In

Maintenance

Payments

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